Tarazz (Contact us)
You may contact Tarazz Pte Ltd should you have any enquiry that has not been addressed in our FAQ section. Kindly indicate your reference number/ IC Number as the subject of the email, so that we can retrieve your information to help answer your queries.

For Tarazz General enquiries, please email us at csoenquiries@tarazz.com
For Tarazz Asia enquiries, please email us at csoasia@tarazz.com
For Tarazz Europe enquiries, please email us at csoeurope@tarazz.com
For Tarazz USA enquiries, please email us at csousa@tarazz.com
Kindly note our operating hours, excluding Public Holidays
Monday to Friday: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

New Tarazz Members
How do I sign up for a membership with Tarazz.com?
Please sign up on our registration page to be a member.

Step 1: Click on Register



Step 2: Key in all Personal Particular and follow the steps.




Step 3: Please key in the “words verification” shown below.



Step 4: Read the term and condition and click “Accept” once you agree.

Your account will now be auto activated. Login and start 3 steps shopping to 3 continents.

What do I have to do upon receiving the registration email?
The registration email is for your own reference. Your account will be auto-activated once you register.

How do I change my mobile number after I have registered?
Go to “My Account”, and “Manage address book” to edit your phone numbers after login.

Existing Tarazz Members
I forgot my ID and / or password! How do I get it?
If you can't remember your ID or password, please click on Forget ID / Password on the login page of the site. You will receive an email notification on your ID and password.

Step 1: CLICK ON FORGOT UR PASSWORD



Step 2: Key in your Email address, NRIC/FIN/Passport, verification code and click Submit.



Step 3: Please check your email for your temporary password. Please Re-login with your temporary password and change to your new/old password.

Tarazz Shopping Services

What is Tarazz.com?
Tarazz.com is an online shopping portal which allows you to shop from 3 continents - USA, Europe and Asia.

What are the unique features of Tarazz.com?

1. Ease of use. – 3 clicks to shop your online items.
2. 2. Fixed Landed Price on the fly –Product price, all domestic and international shipping charges all taxes and custom duties, etc have been included (for items up to 5kg) and displayed in your country's currency.
3. Multi purchases from various merchants in one single check out.
4. Exclusive products from ASIA’s premium merchants which have never been online before.

Why is it I cannot click to the merchant's site sign on / wish list/ promotion sign on?
You can only sign onto the merchant’s portal through Tarazz.com as shown (show screen shot) once you are in the merchant's site through Tarazz.com, please do not further sign on this merchant. Site as the link would not be valid.

I saw an item earlier on but it’s no longer there, can I still order it?
No. Our website follows the merchants’ inventory status, thus, the items you’r looking for might be out of stock at Merchant’s stock list currently.

How do I go back to Tarazz.com from my Merchant’s site?
Please do not click the Sign in, Log-in or Shopping Cart (except for our Tarazz.com) in our Merchant site.

To return to Tarazz.com shopping cart, there’s an icon/link at the uppermost right or uppermost left of the browser and click on Tarazz Cart to return to the cart or to select another Global Merchant you want to go.

Is there any authentication process for placing an order?
You will receive an email and SMS that contains a verification code, almost immediately upon entering your credit card details and upon clicking on “Submit”. This verification code, valid for ten minutes, is required to complete the check out process. For another verification code, please refresh the page.

How would I know if my order has been processed if the site hangs?
Go to “My Account” and “Order History” for past and current order status.

How would I know the actual price of the product?
To see the actual price of goods, you need to click the image.







Tarazz Shipping & Delivery Services

Does my delivery address have to be the same as my credit card billing address?
No, they don’t have to be the same. The credit card billing address, however, needs to be as registered with the bank for authentication purposes.

Do you deliver worldwide?
We deliver orders from local and overseas to Singapore and Hong Kong currently. If you’ve any queries on other coverage destination, please do not hesitate to email us at csoenquiries@tarazz.com.

What is the standard delivery time for orders?
The standard delivery turnaround time communicated to customer ranges from 7 to 14 working days upon goods received at our US hub.

I cannot find the merchants at Tarazz.com, what do I do?
You can email us your merchants URL and product description to us at csoenquiries@tarazz.com for us to access and process your request.

How do I know if my order is successful or not?
You will receive an email notification titled “Order Confirmation” for your successful transaction(s). This email contains your order number and product details to show your order is being processed.

How do I know if my good(s) has arrived?
Our delivery personnel will contact you once the goods have arrived, to arrange for an appropriate time for delivery.

What happens when I’m not around when the delivery is made?
A Delivery Attempt Slip will be slot in at your doorstep notifying you the date & time the attempted delivery was made and you can self -collect at our office or alternatively you can call us to re-deliver to you at additional charges of SGD 6 /HKD 30 for items below 5kg.

What happens to the items that are not collected?
We will store the items for 30 days after which we have the rights to discard, dispose or auction the items at our discretion.

What happens if my order exceeds USD$2500 in value?
We will assist in filling up the Shipper Export Declaration (SED) on your behalf.

Tarazz Exchange & Return
I would like to cancel my order. Is there any way I can get a full refund for my purchase?
We will refund you if your item of purchase has not been processed yet. There will be administration charges of SGD 20 / HKD 100. Please contact us for any immediate actions as required.

My item of purchase is faulty. What should I do? You need to take the photo of the faulty item(s) and report to us within 24 hours upon receiving of goods. You are then required to send back the faulty product to Tarazz office only upon request. Our policy is subjected to each individual merchant’s policy.

For semi-precious stones, our Money Back Assurance (MBA) program applies. Upon confirmation that it is faulty, there will be payback within 24 hours.

For more queries, do not hesitate to contact our Customer Service Officer from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

What if the Merchant delivered the wrong items or quantity to me?
Tarazz only provides the means for you to consolidate your shipment to Singapore; we will liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items. Please note that each merchant has its own policy on the above matters.

How do I refund or exchange my goods with the merchants?
We shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of Buyer Item(s) in the Shipment. For all such Item(s), Buyer will need to inform us and we will assist to liaise and deal directly with the Merchant for any refunds, returns, exchange, rebates and money-back guarantee policy and/or procedures. All refund, returns, exchange, rebates and money-back guarantee policies and procedure will be in accordance to the Merchant’s policies and procedures. Once successful, that is, the merchants agreed on the goods return/exchange, we will inform the buyer accordingly.

For return of item or exchange, Buyer will need to pay for all shipment costs and any other charges for items to be return to the local mailing/delivery address as specified by Buyer.

Insurance

Are my goods insured?
All items purchased from the portals will be insured for up to the maximum of USD200 for damaged or missing goods. You need to show proof of damaged or missing items.

Must I pay for my insurance for my goods and when do I receive my compensation?
Insurance are free and you will receive the compensation within 1 working day once there is proof of the damaged or missing items.

Is the insurance coverage of USD$200 per item or per order basis?
The insurance coverage of USD$200 is for per consignment note. Example: If you purchase a hi-fi system depending on the products, it will come in packages like remote, speaker, player etc. This consider as per consignment note.

How to improve the PC Performance when shopping in Tarazz.com?
You can clear the cache of your browser before starting to log in our site. In Internet Explorer (IE) Version 7, click Tools, then select Internet Options. In the Internet Options dialogue box click Delete button under the Browsing history. Then in Delete Browsing History dialogue click Delete files and Delete cookies buttons.

Shopping at Tarazz.com, why is my browser so slow?
You can clear the cache of your browser before starting to log in our site. In Internet Explorer (IE) Version 7, click Tools, then select Internet Options. In the Internet Options dialogue box click Delete button under the Browsing history. Then in Delete Browsing History dialogue click Delete files and Delete cookies buttons.

Step 1: Click On Tool than move your mouse click on Internet Option




Step 2: Click on Delete Button... under Browsing History




Step 3: Click on Delete all... Button under Passwords

Shopping at Tarazz.com, why is my browser so slow?
You can clear the cache (see above), then you must close the browser then open again. If the images is missing or the page is incomplete, press F5 to refresh the browser and please wait for the page to be fully loaded.



Why I can't select any options in amazon.com etc like size and color?
Please wait until the page is fully loaded. You can see if the page already finish loading at your status bar below your browser. If not, click VIEW at the bar at the top of your browser and select Status Bar.

Step 1: Please wait for the page to be fully loaded



Step 2: before selecting the size and colour then add to the shopping cart



Why do I get disconnected from the server?
Our system has a default 20mins timeout, so you have to re-login after that.

Why “THAWTE” invalid sign appear in my merchant item(s)?
Kindly please ignore it as we are using our technology to provide Fixed Landed Price. All our merchants are affiliated merchants of Tarazz. If you have any queries please contact our Customer Care Service.

How come I can’t see my advertisement screen bar?
Please ignore this error as they are only available at merchant sites.

How come I can’t see my advertisement screen bar?
Please ignore this error as they are only available at merchant sites.

Will the items in my shopping cart be saved?
We do have an auto save feature whereby items on the shopping cart which have not been processed are being saved for 24 hours. After which, they will be automatically removed.

My order is missing or not traceable. What should I do?
Please contact our customer service officers for assistance at our hotline 1800 513 2689 from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

What is Fixed Landed Price?
All prices sold at Tarazz.com are at Fixed Landed Price. This includes:

• Product Cost
• Shipping Cost – Domestic and International
• Taxes – Domestic and International (custom, GST etc)
• Insurance Premium (up to US$ 200 insured for each order)
• Administrative costs for items that required Media Development Authority of Singapore or MDA’s clearance.

*Excludes dutiable goods and import licenses for some goods.

How to check merchants’ domestic final price ($ before shipping to Singapore)?
Customers do take note that the actual cost of goods sold at global merchants must include both sales tax (if any) and as well as domestic shipping and handling charges.

Example: In the product page, when you add to cart, it shows US$ 34.99. However when your proceed to check out, it shows the product price, sales tax, domestic shipping and handling charges.

When Add to cart:




When Proceed to Checkout:


So the final domestic price from this US merchants is US$44.44 as compare to the original US$ 34.99.

What is our Fixed Landed Price?
Fixed Landed Price(Door to Door) is the final fixed price(Door to Door) you may for your items at our merchants’ site.

Using the above example to demonstrate our Fixed Landed Price at Tarazz.com:

Our Fixed Landed Price will be:
Merchants' Price: US$34.99
Shipping & Handling: US$6.06
Sales Tax: US$3.39
Order Total: *US$44.44 (S$65.32)

International Shipping Charge: **S$25.00 (Estimated)

Custom Tax/Duties: S$4.57 (Estimated)
Fixed Landed Price: S$94.89 (S$65.32+S$25+S$4.57)

*The US$ to Sing$ exchange rate is based on daily rates. Thus the price may change daily when the exchange rates between the two countries changes.

**Price is dependent on volumetric weight/dead weight whichever is higher. Note also the the fixed landed price(Door to Door) is up to 5 kg.

Are the items in US inclusive of sales tax?
Tarazz will absorbed any sales tax from US items.

Is the fixed landed price(Door to Door) fixed?
The fixed landed price(Door to Door) is fixed for all items that are less than 5kg. For any item(s) more than 5kg, you will receive an email to inform you of the additional shipping cost.

Example 1: If item is 3kg, just pay for the Fixed Landed Price and nothing else.

Example 2: If item is *8kg, customer will still pay for the Fixed Landed Price S$200 (5kg) but customer still have to pay the balance of 3kg for the shipping cost (estimated cost for each additional kg is S$5.50).

*the weight of an item is dependent on the dead weight or volumetric weight with whichever is higher.

Oversize Item
For those item above 5kg, we will charge S$5.50 for every kg. This oversize item will be known after we have purchase from the merchant. Our CSO will inform you of the exact value and to be delivered upon payment of this additional charges. Please call us if you are not sure of the size of the item(s) before purchasing it.

Is it possible to see the cost breakdown for my selected item?
All the pricing are selling at Fixed Landed Price which includes the cost of item, all domestic and international shipping charges, taxes and custom duties, etc, whenever applicable.

Do you have a minimum purchase?
No, there is no minimum purchase required for online shopping.

Understand that some products’ price may reflect USD$, but final shopping cart will reflect the SGD$. IS this still correct?
All our prices will be in Singapore Dollars for Singapore customers even in merchant sites.

How do I use my Tarazz Dollars?
Step 1: All Tarazz$ will be automatically reflected on your login page (see picture as shown)




Step 2: Once you have “Proceed to Checkout” you will come to the screen as shown below:



Step 3: Just key in the amount you wish to use – either to pay partially or to offset all the costs for your items. The remaining Tarazz$ balance will be reflected accordingly once all the transactions are done.

Can I use Tarazz Dollars for partial or full payment?
Yes. You can use for both partial and full payment of your preference.

What modes of payments are acceptable for Tarazz shipping charges?
All Major Credit Cards are accepted.

Why doesn’t the fixed landed price(Door to Door) appear on some pages especially on promotional items on the merchants’ sites?
Fixed landed price will not appear on site pages embedded with flash or images. Please do not click on the flash portion of site pages to access the merchant's items, in order to view the fixed landed prices(Door to Door) within Tarazz.com portal

What happens if the systems hang during my payment process?
In the event of unsuccessful credit card payment processes, or if the systems hang during the process, please contact our customer service at 1800-513 2689 from 9am to 6pm (GMT +08:00 SINGAPORE)

My order won’t go through or my credit card bills keep getting rejected. Why?
Transactions are generally declined for your security. Be sure the billing address and phone number match your credit card statement and the account number, card type, expiration date, and CCV number are entered online as they appear on the card. If you still experience problems, please contact your credit card hotline.

How soon should I expect a reply to my email?
We will respond to your email within two working days.

Is there a customer service number or email for site problems, product information, and shipping queries? Yes. Please email all general enquiries to us at csoenquiries@tarazz.com or contact our toll –free customer service hotline at 1800-513 2689 from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE) for after sales enquiries, during office hours. Customers are strongly encouraged to use email for general enquiries.

Will my items in the shopping cart be removed if I log out without buying it?
The items in your shopping cart will be saved over a limited period of 24 hours. If there is no payment after 24 hours, the items will be automatically removed.

Before I checked out my items in the shopping cart, will there be any change in prices for the items that have been saved (within the maximum limit of 24 hours)? How does this work?
Yes. The price of the item(s) remaining in the cart will change accordingly to the fluctuations of the Foreign exchange rate, over a limited period of 24 hours. However the item will be removed automatically after 24 hours. Please note that the price will include fuel surcharge.

Is there any way I can track and trace my items?
Yes, you can trace your package status through our site under Track and Trace.

Step 1: Login to your account



Step 2: Click on “Track & Trace”.



Can I send my purchases to more than one addresses for self-use and gifts?
Yes, you may select up to three delivery addresses within Singapore and Hong Kong for your purchases under one checkout.

Step 1: Login your account and click on "My Account"



Step 2: Click on "Add Alternate Address"



Step 3: Fill in all the particular and click on Save

What are the items that cannot be shipped to Singapore and Hong Kong?
Please refer to this link  under prohibited items